Return & Refund Policy – Orozaar.com
At Orozaar.com, we are committed to delivering high-quality products to our customers. Every product undergoes strict quality checks before dispatch to ensure it meets our standards.
🔁 Returns
We do not accept returns on any products once they have been delivered.
🔄 Exchange for Defective or Damaged Products
In the rare event that you receive a defective or damaged product, we will offer an exchange only.
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Customers must notify us within 24 hours of delivery.
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An unboxing video is mandatory to be eligible for an exchange.
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The product must be unused, unwashed, and in its original packaging with all tags intact.
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Once the issue is verified by our team, a replacement product will be dispatched.
💸 Refunds
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No refunds are provided.
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Refunds will not be issued for reasons such as dislike of product, size issues, color variation, or change of mind.
📦 Quality Assurance
We perform thorough quality inspections before dispatch. Minor variations in color, design, or embroidery may occur due to lighting, screen resolution, or handcrafted processes and are not considered defects.
🚫 Non-Exchangeable Cases
Exchange requests will not be accepted in the following cases:
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No unboxing video provided
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Request raised after 24 hours of delivery
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Product damaged due to misuse or mishandling
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Incorrect size selection by the customer
📞 Contact Us
For any exchange-related queries, please contact our customer support team through Orozaarfashion@gmail.com with your order details.
Need Help? We’re Here for You.
Feeling confused or need step-by-step clarity? Don’t worry—our Customer Care Representatives are always happy to assist you.
Reach Us By Mail:
Orozaar.com
C-113, 5th Floor, Rajpur Khurd Colony,
Rajpur Khurd,
New Delhi – 110068, India
📞 Call / WhatsApp
+91 98704 42781
For any questions, issues, or concerns, you can also connect with us via Live Chat or visit the Orozaar.com HelpDesk for quick support.
We’re committed to making your shopping experience smooth and delightful
