Frequently Asked Questions
Shopping & Orders
How do I place an order?
Browse our collections, select your desired product, choose size and quantity, then click "Add to Cart." When ready, proceed to checkout, enter your shipping details, and complete payment.
Can I modify or cancel my order?
Please contact us immediately at [your email] if you need to modify or cancel your order. Once shipped, changes cannot be made, but you may return the item per our return policy.
What payment methods do you accept?
We accept all major credit/debit cards, UPI, net banking, and digital wallets. All transactions are secured with SSL encryption.
Shipping & Delivery
Where do you ship?
We ship across India and to select international destinations. Shipping costs and delivery times vary by location and will be calculated at checkout.
How long does delivery take?
Domestic orders typically arrive within 5-7 business days. International orders may take 10-15 business days depending on customs clearance.
Do you offer express shipping?
Yes, express shipping options are available at checkout for faster delivery within 2-3 business days for domestic orders.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. Use this to monitor your delivery status.
Returns & Exchanges
What is your return policy?
We accept returns within 7 days of delivery for unused, unworn items in original packaging with tags attached. Custom or sale items may not be eligible for return.
How do I initiate a return or exchange?
Contact our customer service team at [your email] with your order number and reason for return. We'll provide return instructions and arrange pickup if applicable.
When will I receive my refund?
Refunds are processed within 7-10 business days after we receive and inspect the returned item. The amount will be credited to your original payment method.
Products & Sizing
How do I choose the right size?
Refer to our detailed size guide available on each product page. Measurements are provided for bust, waist, hips, and length. If you need assistance, contact us for personalized recommendations.
Are the colors accurate to what I see online?
We strive to display accurate colors, but slight variations may occur due to screen settings and lighting. Product descriptions include detailed color information.
Do you offer customization or alterations?
Select products may be available for customization. Please contact us before ordering to discuss your requirements and any additional costs.
How do I care for my ethnic wear?
Care instructions are provided on each product page and garment label. Generally, we recommend dry cleaning for embellished pieces and gentle hand wash for everyday wear.
Account & Privacy
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account lets you track orders, save addresses, and receive exclusive offers.
Is my personal information secure?
Yes, we use industry-standard SSL encryption to protect your data. We never share your information with third parties without consent. Read our Privacy Policy for details.
Contact Us
How can I reach customer support?
Email us at orozaar.fashion@gmail.com, use our contact form, or chat with us during business hours. We typically respond within 24 hours.
Do you have a physical store?
We are primarily an online boutique. For studio visits or appointments, please contact us in advance.
