INTRODUCTION
Orozaar (the “Company”) is the owner and operator of the website www.orozaar.com (the “Website”), which is accessible through desktop computers, mobile devices, and other digital platforms.
Throughout this Privacy Policy, the terms “we”, “us”, and “our” refer to the Company, while “you”, “your”, or “user” refer to any individual who visits, accesses, or uses the Website, whether as a registered customer or a guest.
We value your trust and are committed to safeguarding your privacy. When you interact with our Website or avail of our products and services, we ensure that your personal data is collected and processed responsibly, securely, and only for legitimate business purposes. The information we collect is used to enhance your shopping experience, improve our services, and ensure smooth operation of the Website. We strictly maintain the confidentiality of your data and take reasonable measures to prevent unauthorized access, misuse, or disclosure.
This Privacy Policy explains the nature of the information that may be collected from you while using the Website or communicating with us through email, messages, or other modes of communication. It also outlines how such information is collected, stored, used, shared, and protected by the Company.
This Privacy Policy applies solely to the Personal Information and Information collected, processed, or stored by the Company through the Website. It does not extend to information collected by third parties, including payment gateways, logistics partners, service providers, advertisers, or external websites that may be linked to or accessible through the Website.
We encourage you to read this Privacy Policy carefully. By accessing or continuing to use the Website, you expressly acknowledge, agree to, and consent to the terms set out herein, including the collection, processing, storage, and use of your Personal Information. If you do not agree with any part of this Privacy Policy, you are advised to discontinue use of the Website immediately.
The Company regularly reviews and updates its data protection practices to ensure compliance with applicable laws and regulations.
For the purposes of applicable data protection laws, the data controller of the Website is Orozaar, a company incorporated under the laws of India.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your data, you may contact us at: Orozaar 113, 5th Floor, Gali No. 6, Rajpur Khurd Colony, Rajpur Khurd, South Delhi, New Delhi – 110068, India
📧 Email: salmincare@gmail.com
In accordance with the Information Technology Act, 2000, this Privacy Policy constitutes an electronic record generated by a computer system and does not require any physical or digital signature. This document is published in compliance with the Information Technology (Intermediary Guidelines) Rules, 2011, which mandate the disclosure of privacy policies and terms governing access to and use of online platforms.
Information We Collect and How We Use It
Our Website is hosted on a third-party server. When you visit orozaar.com, the server may automatically record certain technical details, including your Internet Protocol (IP) address, browser type, operating system, date and time of access, pages viewed, information requested, and the referring source or URL from which you arrived at our Website.
These server logs are maintained by our hosting service provider strictly for ensuring network integrity and information security. Log data is analyzed to detect, prevent, and respond to potential threats such as unauthorized access, malware distribution, denial-of-service attacks, or other cyber security incidents. Except where required for the investigation of suspicious or unlawful activity, neither we nor our hosting provider attempt to personally identify users through server log information.
To access certain features or services on the Website, you may be required to provide personal details such as your name, age, mobile number, email address, billing address, shipping address, and other related information (“Personal Information”). In addition, we may collect other information when you interact with the Website, place orders, or communicate with us through email, messages, or other channels, whether as a registered user or a guest (“Information”).
Personal Information refers to data that directly identifies you, including but not limited to your name, contact details, residential address, and payment-related information. To create an account on the Website, you must provide a valid email address, which may serve as your username and unique identifier. Access to your account and Personal Information is protected by login credentials, and such information can only be retrieved using the correct username and password.
During registration, you may be asked to submit contact details (such as name and email address) and limited demographic information (such as postal code and address). We use the information you provide to create and manage your account, process transactions, respond to inquiries, deliver products, and communicate important service-related updates. Profile-related data may also be used to personalize your experience on the Website, including displaying content, recommendations, or products aligned with your preferences.
By subscribing to our newsletters or promotional updates, you consent to receiving marketing communications related to our products, offers, and services. For this purpose, we may collect and store your email address, device operating system, and country code with our third-party email service providers and hosting servers. You may opt out of receiving such communications at any time by clicking the “unsubscribe” link included in our emails. Requests to unsubscribe are processed within seven (7) business days.
We collect, process, and disclose Personal Information and other Information only to the extent necessary for the following purposes:
(a) providing secure and efficient access to our Website and services;
(b) managing user accounts and communicating service-related updates;
(c) delivering effective customer support;
(d) preventing fraud, money laundering, and ensuring compliance with security standards;
(e) informing users about products, services, offers, and updates that may be of interest; and
(f) complying with applicable laws and regulatory requirements.
The information collected from you is used strictly for the purposes stated above. We do not sell, trade, or share your Personal Information for any independent commercial or financial gain. We may use automated tools and analytical methods to customize the Website’s layout, features, and content to better suit your interests and usage patterns. This may include storing data related to your searches, browsing behavior, feature usage, and time spent on the Website.
If you add stitchable or customized products to your cart, we may collect measurement details, including body or garment measurements, to facilitate accurate tailoring. Such data may be securely stored to improve your experience during future visits. You consent to the sharing of relevant measurement information with our third-party tailors or designers solely for the purpose of fulfilling your customization requests.
Additionally, we may share necessary information such as billing and shipping details with internal teams and third-party service providers, including logistics and courier partners, to ensure order fulfillment and delivery. Such sharing is limited to what is essential for providing our services.
You are not obligated to provide any Personal Information or Information requested by us. However, withholding certain details may limit your ability to access specific features or services offered on the Website. Wherever possible, we provide options for you to choose the information you wish to share, decline certain data collection practices, or opt out of specific services. You may also discontinue receiving communications or stop using particular features of the Website at any time. Requests for opt-out or unsubscribe actions are processed within seven (7) business days.
Voluntary Disclosure of Information
While using our Website, you may be requested to share certain Personal Information. We collect such Personal Information only when you choose to provide it voluntarily. Any Personal Information submitted by you is treated as confidential and is used or disclosed solely for the specific purpose for which it is collected, unless you have expressly consented to its use or disclosure for any additional purpose or such disclosure is required by law.
We collect Personal Information when you create an account, place an order, access our services, or communicate with us through the Website or other channels. In addition to information you actively provide, we automatically receive and store certain data whenever you interact with our Website. Like many online platforms, we use cookies and similar technologies to collect usage-related information when your browser accesses our services.
We may also collect technical and device-related information, including details about your electronic or mobile device and a unique device identifier, as well as limited location-related information. Location data is obtained through IP address-based identification, which does not reveal precise location details but may include country, state, or postal code information. This data is used for internal analytics and to personalize your experience by displaying location-specific content, search results, advertisements, or service offerings.
From time to time, we may receive updated information about you from trusted third-party sources, such as delivery partners or logistics service providers. This information is used to update our records and ensure accurate and efficient delivery of your orders.
We retain your Personal Information and other Information only for as long as it is required to fulfill the purposes for which it was collected, to provide our services, or to comply with applicable legal and regulatory obligations.
We collect and use Personal Information and other Information to enhance your experience on the Website and to enable our internal teams to communicate with you effectively. Access to such information is strictly limited to authorized employees and personnel who require it to perform their job functions and who are bound by confidentiality obligations.
By accessing or using the Website and by submitting your Personal Information or other Information, you acknowledge and agree to the collection, storage, processing, and use of such information in accordance with this Privacy Policy, including the sharing of Personal Information and Information as described herein.
Payment Gateways
We use independent third-party payment gateway providers, including Razorpay and PayPal, to process online payments on our Website. When you choose a payment option, your transaction is handled directly by the selected payment gateway in accordance with its own terms, privacy policies, and security standards.
We do not own, operate, control, or monitor these payment gateway platforms and are not responsible for their content, accuracy, functionality, or privacy practices. Any data collected by the payment gateway, including cookies or similar technologies, is governed solely by the respective service provider, and we do not have access to such information.
By completing a transaction, you confirm that the payment is made using your own bank account, credit card, or debit card. Once a payment is successfully processed, refunds—if any—will be governed strictly by our applicable refund or cancellation policy. You are advised to review the payment gateway’s terms before proceeding.
Upon selecting a payment method, you will be redirected to the payment service provider’s platform. Any interaction or dispute between you and the payment gateway shall be governed by their terms, and we shall not be liable for the same.
For clarity, we do not collect, store, or process sensitive financial information such as card numbers, CVV, or banking credentials. All such information is handled securely by the third-party payment gateway providers.
Cookies
When you visit or interact with our Website, we may use cookies and similar tracking technologies to automatically collect certain information, including your IP address, browsing preferences, products viewed, shopping cart details, country code, and other usage data. This information helps us understand user behavior, enhance Website functionality, and deliver a smoother, more personalized experience.
You may choose to disable or decline cookies through your browser settings. However, please note that restricting cookies may limit your ability to access certain features or use portions of the Website effectively.
We may also use cookies placed by third-party service providers for analytics, advertising, and performance measurement. Any data collected through such third-party cookies is governed by the respective service providers’ privacy policies, and we do not control how they collect or process such information.
By continuing to access or use the Website, you acknowledge and consent to our use of cookies and related technologies for collecting, storing, and analyzing data necessary to operate and improve our services.
User Profile on the Website
We take reasonable steps to ensure that the Personal Information maintained in your user profile is accurate, complete, up to date, and relevant, based on the latest information provided by you. You may review, update, or correct your profile details at any time by logging into your account and modifying your profile settings. Alternatively, you may contact us by emailing salmincare@gmail.com for assistance with updating your information.
You acknowledge and agree that the Company shall not be held responsible or liable, whether directly or indirectly, for any loss, damage, or liability arising from the disclosure of your Personal Information or other Information through your account or profile where such disclosure is necessary for the performance or fulfillment of our services, including sharing information with third parties involved in service delivery.
From time to time, we may display customer testimonials, reviews, or feedback on the Website. Such content may include limited Personal Information. Prior to publishing a testimonial, we obtain the customer’s consent, including consent to display their name along with the testimonial. When submitting a product review, customers may be requested to provide a nickname and location instead of their full identity.
If you wish to request the removal of any testimonial, review, or related content posted by you on the Website, you may contact us at salmincare@gmail.com. While we make reasonable efforts to safeguard testimonials, reviews, and uploaded images, we cannot guarantee absolute security, and such content may be accessed or misused by third parties beyond our control.
Emails and communications sent to us are stored using third-party email service providers. By communicating with us, you acknowledge and agree to such storage and processing.
You further agree and confirm that any testimonials, reviews, feedback, or similar content submitted by you may be used, displayed, or retained by the Company in accordance with applicable laws and this Privacy Policy.
Protection of Your Data and Information
The security and confidentiality of your Personal Information and other Information are of utmost importance to us. We are committed to safeguarding any data you share with us and ensure that personally identifiable information collected is used or disclosed only for the purposes to which you have consented, unless otherwise required by law.
We implement reasonable and appropriate physical, technical, and administrative safeguards to protect your Personal Information against unauthorized access, misuse, alteration, loss, or destruction. These measures are designed to maintain the integrity and confidentiality of your data throughout its lifecycle. We also require third-party service providers engaged by us to adhere to suitable security standards through contractual obligations that align with this Privacy Policy.
While we take strong measures to protect your information, no method of transmission over the internet or electronic storage is entirely secure. As a result, we cannot guarantee absolute security of any data transmitted through our online services, and such transmission is undertaken at your own risk. If you suspect that your interaction with us or your account security has been compromised, you are encouraged to immediately notify our customer support team.
We also recommend that you follow safe digital practices. You are responsible for maintaining the confidentiality of your login credentials, including your username and password, and for ensuring that they are not shared with any third party. If you believe your account credentials have been compromised, you should promptly update them through your profile settings or contact our customer support for assistance.
For your protection, we do not request sensitive information such as passwords, banking details, or card information via email or telephone. If you receive any communication claiming to be from us that requests such information, please do not respond or disclose any details. Instead, report the communication to us immediately so that appropriate action may be taken.
Disclosure of User Information
We retain your Personal Information only for as long as it is reasonably required to fulfill the purposes for which it was collected and to meet applicable legal, regulatory, and compliance obligations.
We do not knowingly disclose your personally identifiable information to unauthorized third parties. However, such information may be disclosed in good faith where disclosure is required or permitted under applicable law, legal process, or governmental request, or where it is necessary to protect the rights, property, or safety of the Company, its users, or the public.
You acknowledge and agree that we may share your Personal Information with third-party vendors and service providers when such sharing is necessary for the delivery of our services. This may include, by way of example, sharing body measurements provided by you with tailors or alteration service providers, or sharing shipping and contact details with logistics and courier partners for order fulfillment.
We may also share Personal Information and other Information within our group companies, affiliates, business units, advisors, or consultants where we believe such sharing improves the quality or efficiency of our services. Any such sharing is carried out in accordance with applicable laws, confidentiality obligations, and our internal data protection policies.
We reserve the right to disclose Personal Information where such disclosure is necessary to:
- comply with applicable laws, regulations, court orders, or legal processes;
- enforce or ensure compliance with our Terms of Use or other agreements;
- protect and defend the legal rights, property, or interests of the Company; or
- investigate, prevent, or take action in relation to suspected or actual illegal activities, fraud, or security threats.
In line with our policies, we cooperate with law enforcement agencies and regulatory authorities and may provide relevant information in connection with investigations or proceedings relating to violations of law, intellectual property rights, or other legal matters.
From time to time, we engage third-party service providers to support our operations and deliver services to you. These may include, without limitation, email service providers, IT and technical support vendors, web developers, hosting providers, and other operational partners. Such service providers may process Personal Information and other Information on our behalf solely to the extent necessary to perform their services and are required to implement appropriate safeguards to protect your data.
We may also disclose your Personal Information to any person or entity where you have expressly provided your consent for such disclosure.
Limitation on Information Sharing
You have the right to limit the sharing of your Personal Information and other Information with non-affiliated third parties in certain circumstances. However, please note that limiting the sharing of your data may not apply to information necessary for providing our services, conducting business operations, or executing marketing-related activities. Your Personal Information and other Information will always be used solely for the purpose for which it was collected.
You may withdraw your consent to share your Personal Information and/or other Information at any time by providing a written request to salmincare@gmail.com. Upon receiving your request, we will inform you of any consequences or limitations that may result from the withdrawal of consent. Once you acknowledge these consequences and provide your agreement, your request to limit information sharing will be processed. In certain cases, withdrawal of consent may require us to suspend or discontinue some of our services in compliance with applicable laws.
Under applicable law, you may opt out of sharing Personal Information that we have collected with third parties for marketing or promotional purposes. However, you may not opt out of sharing information necessary to process your transactions or manage your experiences on the Website. You may also choose to prevent us from sharing your Personal Information with affiliates or non-affiliated third parties so that they cannot use your information for marketing purposes.
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Retention and Disposal of Information
We keep your Personal Information only as long as necessary to provide our services, comply with laws, or protect our rights. Certain technical data, like device identifiers in AWS CloudFront logs, may be stored permanently. When no longer needed, Personal Information is securely deleted or anonymized. You may choose not to share certain data, but this may limit your use of some Website features.
Personal Data Deletion / Deactivation
Once you request deletion or deactivation of your account:
- You will no longer be able to log in.
- Access to order history, measurement details, or other account information will be disabled.
- Any in-progress orders will continue to be processed as per existing order details.
- Store credit, if available, will expire.
- Your personal information will be permanently deleted within 15 days.
Guidelines for Children
Our Website is intended for adults 18 years and older. If you are under 18, you may browse the Website, but you must not register, make purchases, or submit Personal Information.
We do not knowingly collect information from minors. Specifically:
- Personal information from children is collected only with parental or guardian consent. Without consent, information is used solely to respond to a child’s request.
- We do not collect offline contact information from children without parental consent.
- We do not share children’s personal information with third parties without consent.
- Children cannot publicly post or distribute personal information without consent.
- We do not encourage children to provide more information than necessary through games, prizes, or other activities.
Links to Other Websites
Our Website may contain links to third-party websites. This Privacy Policy does not apply to those sites, and we are not responsible for how they collect, use, or protect your Personal Information. We encourage you to review the privacy policies of any websites you visit.
Merger, Sale, or Other Asset Transfers
In the event of a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or transfer of services, you agree that your Personal Information and other Information may be transferred or sold as part of the transaction, as permitted by law. We cannot control how the acquiring or successor entity may use or disclose your information. Personal Information may also be shared with your consent.
DISCLAIMER
We strive to protect your Personal Information and other data you provide or that we collect. However, we cannot guarantee absolute security at all times. By using the Website, you acknowledge and accept that you assume all risks and responsibility for your use of the Website, the internet, and any information, documents, or content you post (including testimonials) or access through the Website, as well as your conduct both on and off the Website..
Server Location and Data Protection Compliance
Our Website may be operated and controlled from outside India. By using the Website, you consent to the collection, transfer, storage, use, and disclosure of your Personal Information and other data as described in this Privacy Policy.
You also agree to comply with applicable laws, including the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines) Rules, 2011, the Information Technology (Procedure and Safeguards for Monitoring and Collecting Traffic Data) Rules, 2009, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. All statutory provisions are considered known to you and incorporated into this Privacy Policy.
Changes to the Privacy Policy
We may update this Privacy Policy from time to time to reflect legal requirements, changes in our practices, Website features, services, or technological advancements. Any updates will be posted on the Website with a revised “Last Updated” date.
All changes take effect once published unless stated otherwise. We encourage you to review this Privacy Policy periodically. Your continued use of the Website after any updates are posted will be considered your acceptance of the revised Privacy Policy.
Governing Law & Dispute Resolution
Any dispute, claim, or controversy arising out of or relating to this Privacy Policy, the Website, or the services shall be resolved through fast-track arbitration in accordance with the Arbitration and Conciliation Act, 1996, as amended from time to time.
The arbitration shall be conducted by a sole arbitrator appointed by the High Court of Delhi. The seat and venue of arbitration shall be New Delhi, India, and the proceedings shall be conducted in the English language. The arbitral award shall be final and binding on all parties and this clause shall survive termination of this Privacy Policy.
Subject to the above, this Privacy Policy shall be governed by the laws of India, and the courts at New Delhi shall have exclusive jurisdiction over any related matters.
Complaints, Queries & Feedback
We have established procedures to address privacy-related complaints and queries. All requests will be reviewed, and we aim to respond within 30 days. Please note that a reasonable fee may apply for certain requests.
We welcome your feedback and communications; however, any comments, suggestions, ideas, or submissions shared through the Website shall become our exclusive property. We are not obligated to keep such submissions confidential, provide compensation, or respond to them. You confirm that your submissions do not violate any third-party rights, applicable laws, or our Terms of Use.
By accessing or using the Website, you acknowledge and agree to this Privacy Policy.
Contact Us & Grievance Redressal
If you have any questions, concerns, or complaints regarding this Privacy Policy or the handling of your Personal Information, you may contact us at:
Email: salmincare@gmail.com
In accordance with the Information Technology Act, 2000 and the rules made thereunder, the Company has appointed a Grievance Officer to address user grievances and privacy-related complaints.
Grievance Officer Details:
Name: To be notified
Designation: Grievance Officer
Email: salmincare@gmail.com
Address: Orozaar,
113, 5th Floor, Gali No. 6, Rajpur Khurd Colony,
Rajpur Khurd, South Delhi, New Delhi – 110068, India
We aim to acknowledge and resolve grievances within 30 days from the date of receipt
"Last updated: 30th January, 2025"
